askOrtho is a Free Chat Consult in Your Pocket
Get expert advice from us, whenever you need it.
Start Your Injury Consult Now- Free to use 24/7/365
- Orthopedic injury experts
- No download needed – secure web chat platform
- Avoid unnecessary or costly visits
Who is this intended for?
It’s for anyone who has been hurt recently and needs help figuring
out what to do next. This could be a school-aged athlete, a weekend warrior,
someone hurt at work or a parent who’s thrown out their back. You
do need to be over 18 and be in Illinois, but as a parent you can use
this on behalf on your child. This service is not for people dealing with
chronic pain. There isn’t much we can do over chat to help, as they’ll
either need to see a specialist or come into our ER or urgent care for
sudden increases in pain that cannot wait. If you are simply looking to
schedule or re-schedule an appointment, please call our office at
(855) 386-7846.
Am I able to chat with a provider about injuries related to worker’s
compensation?
Yes, askOrtho providers would be happy to discuss new work-related injuries
and make recommendations on next steps for care. However, understand that
they are unable to discuss injuries that have already been seen by another
provider and askOrtho providers will not make recommendations regarding
work status. These would require an in-person appointment.
What providers am I talking to?
We utilize certified athletic trainers licensed in Illinois who have knowledge
and experience in orthopedics. While other services can offer you speculative
diagnostic possibilities based on symptoms, our focus is on helping you
take the next best and safest action.
Why can’t I just call?
You can certainly call our scheduling team during normal business hours.
However, they can’t help assess the potential severity of an injury.
And they are not available on nights and weekends. Both the people using
this service and our staff may be at places where calling is inconvenient,
so we think chat works great!
Is there a cost?
No. Our goal is to help guide you to the appropriate place in your moment
of need as efficiently as possible. If you do end up coming in for care,
you would pay our typical fees.
Will I be able to discuss post-op questions I may have regarding my surgery?
No, patients with questions regarding their post-operative care should
contact their care team, or after hours, call
(855) 386-7846 option 3 for the physician on call.
Am I able to chat with a provider about injuries sustained in a motor vehicle accident?
No, while providers on askOrtho can help to address a number of injury
concerns we recommend that any injuries sustained due to motor vehicle
accidents should be evaluated in-person via the emergency room, urgent
care, or the doctor’s office.
