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Patient Scheduling Specialist

Location: Geneva, IL (on-site)

Status: Full-time (40 hours per week)

Days/hours: M-F, 8a-5p (flexible)

Summary

This position is responsible for providing the highest level of customer service to all callers by addressing callers’ questions, triaging calls, and scheduling appointments. This position will also act as a liaison between Fox Valley Orthopedic and current and future patients.

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned.

  • Obtain patient information by answering telephone calls, interviewing patients
  • Input patient information into computer system ensuring accuracy and clarity
  • Triage calls and direct to appropriate department
  • Informs patient by explaining procedures, answering questions, providing information
  • Determine insurance eligibility requirements
    • Inform patients of available appointments
    • Schedule patient appointments
  • Communicate with patients and families regarding processes and procedures
  • Monitor/complete web requests, secure messages
  • Address overnight voice messages
  • Monitor/complete Ortho First voice messages
  • Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative goals
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics.
  • Accept ownership for effectively communicating customer issues, complaints and inquires keeping customer satisfaction at the core of every decision and behavior.

Education and/or Experience

Required:

A High school diploma or equivalent. A minimum of two (2) years of work experience in a healthcare setting and have medical terminology knowledge. Experience with data entry and have computer skills working with Microsoft Word and Google.

Preferred:

An Associate’s degree in customer service, or in a related and/or equivalent field. Previous work experience in an Orthopedic practice.

Additionally, excellent customer communication skills are vital. This includes but not limited to: pronunciation skills are clear and precise, detail oriented, and polite and professional at all times. Bi-lingual is a plus.

Please complete an application, and email to:
Beth at bhovious@fvortho.com

Request Appointment

Thank you for contacting us. We look forward to hearing from you and will respond within 1 business day. Please note that we are closed on Saturdays and Sundays. For life-threatening emergencies, please go to the nearest emergency room or call 9-1-1.

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Thank you for choosing Fox Valley Orthopedics. We value your privacy. Please note this form is not HIPAA compliant and is not a secure way to communicate patient care related questions or concerns. Please do not include personal medical information on this form. Any personal details we need from you to set up your appointment will be asked when we speak with you on the phone. The purpose of this form is to request a call, request an appointment, or to give us feedback. Please call us at 630-584-1400 should you have any questions or concerns about this form.