Patient Services Specialist
Location: Position location(s) may vary based on need (Geneva, Elgin, Algonquin & Barrington, IL)
Status: Full-Time (40 hours per week)
Days/Hours: Monday through Friday, including evenings, and rotating Saturdays.
Summary
Responsible to greet patients and visitors, register patients, facilitate the completion of documentation and collect payments in a professional and timely manner. Chart preparation of next day’s scheduled patients.
Essential Duties and Responsibilities
The essential duties and responsibilities include the following. Other duties may be assigned.
- Greet and directs all patients.
- Field/answer routine questions and respond to general requests or inquiries.
- Perform patient registration duties including accurately collecting patient information and verifying insurance information, physician referrals and insurance authorizations.
- Collect and process payments keeping an accurate record of payments received.
- Input patient information into computer system ensuring accuracy and clarity.
- Communicate with patients and families regarding processes and procedures.
- Maintain accurate and complete patient registration records.
- Maintain adequate supplies at the front desk and a clean and professional front desk appearance.
- Prepares patient charts for next day’s scheduled appointments, ensuring each chart is complete and accurate and documents what pieces of the chart require updating. Ensures referrals/insurance authorizations are in place for appointment.
- Assists patients in completion of FMLA/Disability and medical record request forms, collecting any required fees.
Education and/or Experience
Required:
- High school diploma or equivalent.
- One year of relevant administrative work experience.
Preferred:
- Two-plus years of relevant administrative work in experience in a healthcare environment.
- Knowledge of medical office procedures and the ability to interact with patients, physicians and co-workers.
Please complete an application, and email to:
Beth at
bhovious@fvortho.com