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Patient Services Specialist

Location: Position location(s) may vary based on need (Geneva, Elgin, Algonquin & Barrington, IL)

Status: Full-Time (40 hours per week)

Days/Hours: Monday through Friday, including evenings, and rotating Saturdays.


Responsible to greet patients and visitors, register patients, facilitate the completion of documentation and collect payments in a professional and timely manner. Chart preparation of next day’s scheduled patients.

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned.

  • Greet and directs all patients.
  • Field/answer routine questions and respond to general requests or inquiries.
  • Perform patient registration duties including accurately collecting patient information and verifying insurance information, physician referrals and insurance authorizations.
  • Collect and process payments keeping an accurate record of payments received.
  • Input patient information into computer system ensuring accuracy and clarity.
  • Communicate with patients and families regarding processes and procedures.
  • Maintain accurate and complete patient registration records.
  • Maintain adequate supplies at the front desk and a clean and professional front desk appearance.
  • Prepares patient charts for next day’s scheduled appointments, ensuring each chart is complete and accurate and documents what pieces of the chart require updating. Ensures referrals/insurance authorizations are in place for appointment.
  • Assists patients in completion of FMLA/Disability and medical record request forms, collecting any required fees.

Education and/or Experience


  • High school diploma or equivalent.
  • One year of relevant administrative work experience.


  • Two-plus years of relevant administrative work in experience in a healthcare environment.
  • Knowledge of medical office procedures and the ability to interact with patients, physicians and co-workers.

Please complete an application, and email to:
Beth at

Request Appointment

Thank you for contacting us. We look forward to hearing from you and will respond within 1 business day. Please note that we are closed on Saturdays and Sundays. For life-threatening emergencies, please go to the nearest emergency room or call 9-1-1.

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Thank you for choosing Fox Valley Orthopedics. We value your privacy. Please note this form is not HIPAA compliant and is not a secure way to communicate patient care related questions or concerns. Please do not include personal medical information on this form. Any personal details we need from you to set up your appointment will be asked when we speak with you on the phone. The purpose of this form is to request a call, request an appointment, or to give us feedback. Please call us at 630-584-1400 should you have any questions or concerns about this form.