Front Desk Coordinator

(for PT / OT office)

Location: Barrington and Algonquin, IL

Status: Full-time (36 - 40 hours)

Days: M-F, including evenings

Summary:

Responsible for assisting the clinicians with all of the administration of medical records and patient contacts. Provides quality patient services, assist the patient with information, provide all referral intake, verifications/ authorizations and generally keep the clinic running efficiently, as your primary responsibilities. The scope of work includes planning, organizing and assisting with billing and the transfer of information to Integra for billing and collection purposes, and maintaining a clean, safe and efficient clinic environment. Assists in various administrative duties as necessary with licensed and trained PT, PTA, OT, COTA and/ or ATC.

Essential Duties and Responsibilities

Assists, as needed, with receiving incoming telephone calls for clinic, obtains caller’s name, and forwards call to appropriate person or takes a message
Greets patients and visitors in a polite and professional manner and provides information and assistance to them
Schedules appointments, orders supplies as directed by the Clinic Manager, maintains waiting room, performs word processing, assists with report generation, and other clerical duties
Regulates flow of laundry, as needed

Deals appropriately with co-worker or patient conflicts
- Utilizes appropriate communication techniques for internal/external customers (everyone)
- Resolves issues with peers/utilizes manager as mediator/resource appropriately
Proposes solutions to concerns/problems/issues
Maintains positive behavior at work with internal/external customers
Exhibits a willingness to adopt to changing environment including various locations as needed
Maintains appropriate confidentiality
Intake of new patient referrals
Verification/ Authorization of all new patient referrals
Provide all information (regarding intake, verification and authorization) to Integra for billing
Achieves goals and strives to improve quality
Adheres to policies and procedures including vacation/time off, punctuality/attendance
Maintain clean, safe working environment to facilitate quality of patient care, and efficient operations
Recommends appropriate supplies and equipment for front office and therapy clinic
Recognizes and responds appropriately in emergency situations
Participates in staff meetings
Dresses in an appropriate work clothing

Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.

Education & Experience

Required:

High school diploma or equivalent.
Non-licensed individual who has completed on-the-job orientation for various technical rehab responsibilities

Please complete an application, and email to:
Beth at bhovious@fvortho.com

Request Appointment

Thank you for contacting us. We look forward to hearing from you and will respond within 1 business day. Please note that we are closed on Saturdays and Sundays. For life-threatening emergencies, please go to the nearest emergency room or call 9-1-1.

Personal Information

* Indicates Required Field
First Name*

Please enter your first name.
Last Name*

Please enter your name.
Email Address*

This isn't a valid email address.

Please enter your email address.
Phone Number*

This isn't a valid phone number.

Please enter your phone number.

You entered an invalid number.
Reason For Inquiry*

Please make a selection.
Additional Comments*

Thank you for choosing Fox Valley Orthopedics. We value your privacy. Please note this form is not HIPAA compliant and is not a secure way to communicate patient care related questions or concerns. Please do not include personal medical information on this form. Any personal details we need from you to set up your appointment will be asked when we speak with you on the phone. The purpose of this form is to request a call, request an appointment, or to give us feedback. Please call us at 630-584-1400 should you have any questions or concerns about this form.

Locations