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Front Desk Coordinator

(for PT / OT office)

Location: Barrington and Algonquin, IL

Status: Full-time (36 - 40 hours)

Days: M-F, including evenings


Responsible for assisting the clinicians with all of the administration of medical records and patient contacts. Provides quality patient services, assist the patient with information, provide all referral intake, verifications/ authorizations and generally keep the clinic running efficiently, as your primary responsibilities. The scope of work includes planning, organizing and assisting with billing and the transfer of information to Integra for billing and collection purposes, and maintaining a clean, safe and efficient clinic environment. Assists in various administrative duties as necessary with licensed and trained PT, PTA, OT, COTA and/ or ATC.

Essential Duties and Responsibilities

  • Assists, as needed, with receiving incoming telephone calls for clinic, obtains caller’s name, and forwards call to appropriate person or takes a message
  • Greets patients and visitors in a polite and professional manner and provides information and assistance to them
  • Schedules appointments, orders supplies as directed by the Clinic Manager, maintains waiting room, performs word processing, assists with report generation, and other clerical duties
  • Regulates flow of laundry, as needed
  • Deals appropriately with co-worker or patient conflicts
    • Utilizes appropriate communication techniques for internal/external customers (everyone)
    • Resolves issues with peers/utilizes manager as mediator/resource appropriately
  • Proposes solutions to concerns/problems/issues
  • Maintains positive behavior at work with internal/external customers
  • Exhibits a willingness to adopt to changing environment including various locations as needed
  • Maintains appropriate confidentiality
  • Intake of new patient referrals
  • Verification/ Authorization of all new patient referrals
  • Provide all information (regarding intake, verification and authorization) to Integra for billing
  • Achieves goals and strives to improve quality
  • Adheres to policies and procedures including vacation/time off, punctuality/attendance
  • Maintain clean, safe working environment to facilitate quality of patient care, and efficient operations
  • Recommends appropriate supplies and equipment for front office and therapy clinic
  • Recognizes and responds appropriately in emergency situations
  • Participates in staff meetings
  • Dresses in an appropriate work clothing


The requirements listed below are representative of the knowledge, skill and/or ability required.

Education & Experience


  • High school diploma or equivalent.
  • Non-licensed individual who has completed on-the-job orientation for various technical rehab responsibilities

Please complete an application, and email to:
Beth at

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Thank you for contacting us. We look forward to hearing from you and will respond within 1 business day. Please note that we are closed on Saturdays and Sundays. For life-threatening emergencies, please go to the nearest emergency room or call 9-1-1.

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